Refund Policy

Effective Date: October 2025

Thank you for using AC Kade, operated by Click4AC (Pvt) Ltd. We aim to provide a reliable and convenient platform for connecting customers and AC technicians. If, for any reason, you are not satisfied with a service booked through our app, we are here to help.

Refund Eligibility

We offer refunds in the following cases:

• If a technician fails to arrive or complete a confirmed service.
• If a customer cancels a booking before the technician’s arrival.
• If a duplicate or incorrect payment was made.

Refund Process

To request a refund, please contact [email protected] within 7 days of your payment. Once we review and approve your request, we will process the refund within 7–10 working days to your original payment method through PayHere.

Non-Refundable Situations

Refunds are not applicable if:

• The service has been successfully completed.
• Incorrect or incomplete information was provided by the customer.
• The refund request is made after 7 days.

Contact Us

If you have questions about our refund process, please contact:

📧 [email protected]
📍 Click4AC (Pvt) Ltd, No.172, Dias Mawatha, Nugegoda, Colombo, Sri Lanka